Refund Policy
Refund & Return Policy
30-Day Return Window
At Gouleria Store, you may request a return within 30 days of receiving your order. Returns are accepted only in cases where the item arrives damaged or defective.
Return Requirements
To qualify for a return, the item must meet the following conditions:
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Remain in its original condition upon delivery.
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Be unused and unworn, with all original tags attached.
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Be returned in the original packaging.
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Include a valid proof of purchase or order confirmation.
How to Request a Return
Before sending any item back, you must contact our support team at contact@gouleria.com to request return authorization.
Once approved, you will receive detailed return instructions along with a return shipping label.
Please note that unauthorized returns will not be accepted.
Damaged or Incorrect Items
We recommend checking your order immediately after delivery.
If your product is damaged, defective, or incorrect, please email us at contact@gouleria.com as soon as possible so we can review the issue and provide a proper solution.
Items Not Eligible for Return
The following items cannot be returned:
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Perishable items (including food, flowers, or plants).
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Customized or personalized products.
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Personal care or beauty items.
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Hazardous materials, flammable liquids, or gases.
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Discounted items and gift cards.
If you are unsure whether your item qualifies for return, feel free to contact us for clarification.
Exchanges
If you would like a different item, the quickest method is to return the original product.
Once the return is approved, you may place a new order for the replacement item.
Refund Process
After your returned item is received and inspected, we will notify you by email regarding the approval status.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or card provider to process the transaction.
Contact Information
For any questions related to our Refund & Return Policy, please contact us:
Email: contact@gouleria.com