Shipping Policty

Shipping Information

Order Processing Time

Please allow up to 3 business days for order preparation before your package is shipped.

COVID-19 Shipping Update

Due to ongoing global impacts related to COVID-19, certain deliveries may experience delays of 1–2 weeks as shipping carriers continue to operate under restrictions and limited routes.

In some destinations, free shipping may be temporarily unavailable. To minimize delays, customers can choose private courier services during checkout when available.

Estimated Delivery Times

NORTH AMERICA

United States: 7–12 business days
Canada: 7–14 business days
Mexico: 8–14 business days

EUROPE

United Kingdom: 7–12 business days
Ireland: 10–15 business days
Germany: 4–10 business days
Switzerland, Sweden, Belgium & Denmark: 5–12 business days
France: 6–12 business days
Italy: 4–12 business days
Other European countries: 5–12 business days

AUSTRALIA & OCEANIA

Australia: 4–12 business days
New Zealand: 4–12 business days

AFRICA

South Africa: 6–12 business days
Other African countries (Local Post): 10–20 business days

ASIA

Singapore: 3–10 business days
Malaysia: 6–12 business days
United Arab Emirates: 4–12 business days
Saudi Arabia: 4–12 business days
Other Asian regions (Local Post): 10–15 business days

SOUTH AMERICA

All countries: Local Post 10–20 business days

Countries Currently Undeliverable

Due to international restrictions and logistics limitations, we are temporarily unable to ship to the following destinations:

Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

Handling & Dispatch Policy

Orders are usually shipped within 1–3 business days from our warehouse.
Tracking details are provided once the order is dispatched.
All items are packed securely to reduce the risk of damage during transit.

Gouleria Store is not responsible for:

Delivery delays caused by carriers or customs authorities.
Lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.
Refunds of shipping fees in cases of stock-related delays.
Customs duties, import taxes, or additional charges imposed by local authorities.

We will always do our best to assist customers in tracking parcels and resolving delivery concerns whenever possible.