ELIZA-NECKLACE

We offer a 30-day return period starting from the date you receive your order.

To be eligible, items must be unused, unworn, in original condition, with tags and original packaging. Proof of purchase is required.

To request a return, please contact us at:

📧 contact@gouleria.com

Approved returns will receive instructions and a return shipping label. Unauthorized returns will not be accepted.

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately.

Non-returnable items:

Sale items, gift cards, personalized products, personal care items, perishable goods, and hazardous materials.

Exchanges:

To exchange an item, return the original product and place a new order once approved.

Refunds:

Refunds are issued to the original payment method after inspection. Processing time may vary depending on your bank.

We’re always happy to assist you.

At Gouleria, customer satisfaction means everything to us. Whether you need help with an order, have questions about sizing, or want more information about our products, our support team is ready to help.

📧 Get in Touch

For all inquiries, please email us at:
contact@gouleria.com

Our team typically responds within 24–48 hours, Monday through Friday.

🕘 Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (CET)
Weekends & Public Holidays: Closed

💡 We Can Assist With:

• 
  Order tracking and updates
  
• 
  Product information and sizing guidance
  
• 
  Shipping and delivery concerns
  
• 
  Returns and exchanges
  
• 
  General customer questions
  

Thank you for choosing Gouleria.
We look forward to providing you with a smooth and enjoyable shopping experience.

— The Gouleria Team